Refund & Delivery Policy
Last Updated: July 2026
This Refund & Delivery Policy explains how Maverick Combatives handles the delivery of physical products and digital items, as well as our approach to refunds and returns. By placing an order through our website, you agree to the terms outlined below.
Delivery Information
We aim to process and dispatch all orders as quickly as possible. Delivery times may vary depending on product availability and your location.
- Orders are typically processed within 1–3 working days.
- Delivery times are estimates and cannot be guaranteed.
- Orders are dispatched during normal business days (Monday to Friday, excluding public holidays).
- You will be contacted if there is an unexpected delay with your order.
Delivery Charges
Delivery charges, where applicable, will be displayed during the checkout process before you complete your purchase.
Digital Products
Where digital products or downloadable resources are purchased, access will normally be provided immediately or shortly after payment has been successfully processed.
Due to the nature of digital products, refunds may not be available once access has been provided, unless required by law.
Returns
If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible so we can resolve the issue.
Where returns are accepted, items should be:
- Returned within 14 days of delivery.
- Unused and in their original condition.
- Returned with any original packaging where possible.
Customers may be responsible for return postage costs unless the item is faulty or supplied incorrectly.
Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be processed using the original payment method. Please allow several working days for your payment provider to complete the transaction.
Training Sessions & Bookings
Bookings for classes, private training sessions and other services may be cancelled or rescheduled in accordance with our booking terms.
If Maverick Combatives cancels a session, an alternative booking or refund will be offered where appropriate.
If you are unable to attend a booked session, please contact us as early as possible. Refunds or transfers may be offered at our discretion depending on the notice provided.
Non-Refundable Items
The following items are generally non-refundable unless faulty or required by law:
- Digital downloads after access has been provided.
- Personalised or custom-made products.
- Gift vouchers or promotional items where stated.
Contact Us
If you have any questions regarding deliveries, returns or refunds, please contact us:
Maverick Combatives
Email: maverickcombatives@gmail.com
Phone: 07399 792442